Frequently Asked Questions
 

✿ How do I contact you? ✿
Please email support@akjk.com . We are a small team but we do our best to respond to emails daily Monday-Friday. Please do not DM on instagram about your order - they will get swallowed whole and won’t help either of us there!

✿ Do you sell wholesale? ✿
I sure do!  I also offer wholesale pricing for bulk orders intended for fundraisers, clubs, large events, etc. so please reach out if you are interested in such! 

✿ When is _______ getting restocked? ✿
Your best friend when it comes to restock info will be my newsletter and the restock notifications you can sign up for on each product. 

✿ When will my order be shipped? ✿
We fulfill orders as many days a week as possible! Current processing time is about 4-5 business days. We wait 24 hours before filling any orders to allow time for any needed corrections.

✿ Where the heck is my package? ✿
Love your excitement to receive your products! Here's your best course of action:

1. If you purchased Route purchase protection with your order, you can file a claim HERE

2. Does your tracking info say it is delivered but there is no package to be found? This is normal and is the result of parcels being scanned prematurely or out of order by USPS. It will normally arrive in the next day or two. If over a week has passed and your order still has not arrived, you will need to file a Missing Mail Search Request with the USPS HERE.

3. Check with your postal worker directly or with your local USPS branch - they have a LOT more power and info than I do from my little desk hundreds of miles away. 

4. Please note, I cannot refund shipping or cover the shipping costs on orders that have been returned to sender or were the result of any error made while inputting your shipping address. As someone who has ordered things to the wrong address before, I know this sucks, but we’ve got our limitations.

✿ Do you accept returns? ✿
I don't :/ but if there is any issue with your order please email me and we can see what we can do to make it better!

✿ Okay but you still didn’t answer my question... ✿ 
Send that question over to support@akjk.com and we'll do our best to answer during the weekdays!

But please do not DM me for questions about your specific order as it will get lost in there! Email only for those issues please!

View my shop policies here.